Comments on: My Letter To Delta Airlines – Ruined Vacation http://www.kjernigan.com/my-letter-to-delta-airlines-ruined-vacation/ Relevance + Importance = Success. Tue, 17 Jan 2012 00:50:04 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: admin http://www.kjernigan.com/my-letter-to-delta-airlines-ruined-vacation/comment-page-1/#comment-997 admin Mon, 24 Jan 2011 15:25:40 +0000 http://www.kjernigan.com/?p=128#comment-997 Can't say as I blame you a bit... Sorry to hear about your bag experience, sounds about par for the course with Delta Airlines. When we missed the final Rockettes show in NYC because they didn't have plane for a flight to New York - what did they offer? Vouchers for future Delta flights, as if I would ever fly with them again for the rest of my life. My story is so famous with the company where I work (600+ employees) that nobody here flies Delta at all, either for personal or work-related needs. We'll fly to another airport and rent a car to avoid flying Delta if needed and unfortunately your story only validates how terrible of a product they offer customers. Again, sorry about your experience, that really sucks and I would do what I've done - tell everybody you know with as much detail as possible as to the lack of care that company has for people using their service. It is truly terrible and shameful. Can’t say as I blame you a bit…

Sorry to hear about your bag experience, sounds about par for the course with Delta Airlines. When we missed the final Rockettes show in NYC because they didn’t have plane for a flight to New York – what did they offer? Vouchers for future Delta flights, as if I would ever fly with them again for the rest of my life.

My story is so famous with the company where I work (600+ employees) that nobody here flies Delta at all, either for personal or work-related needs. We’ll fly to another airport and rent a car to avoid flying Delta if needed and unfortunately your story only validates how terrible of a product they offer customers.

Again, sorry about your experience, that really sucks and I would do what I’ve done – tell everybody you know with as much detail as possible as to the lack of care that company has for people using their service. It is truly terrible and shameful.

]]> By: Change needed at Delta http://www.kjernigan.com/my-letter-to-delta-airlines-ruined-vacation/comment-page-1/#comment-918 Change needed at Delta Sat, 01 Jan 2011 18:12:35 +0000 http://www.kjernigan.com/?p=128#comment-918 My wife and I flew Delta from Richmond to LAX on December 30. Her bag didn't make the connection and was returned to us 33 hours later. Left at our doorstep early on the morning of the 1st of the year, the nearly new roller suitcase was completely destroyed. The thing appears to have LITERALLY been dragged beneath a luggage carrier or other airport vehicle. Caked with black grime and grease, ground to its frame at the corners, a solid rubber even wheel ground to flatness, either pulled apart or shredded at every single seam. Even the metal brand tag, riveted to the fabric, has been violently ripped out like an eye from it's socket. Customer Care? Major contradiction in terms. The experience wholly supports my theory of the world running on a Least-Common-Denominator System. The most "they" are permitted to offer is a $50 voucher as compensation. So why bother having a nice bag if they're all treated like a shopping bag? The kicker: an emailed survey from DELTA asking for our feedback on their baggage service. Why do I have the feeling that our input won't make it into the stats? In the words of Rainman, " DELTA SUCKS." My wife and I flew Delta from Richmond to LAX on December 30.
Her bag didn’t make the connection and was returned to us 33 hours later. Left at our doorstep early on the morning of the 1st of the year, the nearly new roller suitcase was completely destroyed. The thing appears to have LITERALLY been dragged beneath a luggage carrier or other airport vehicle. Caked with black grime and grease, ground to its frame at the corners, a solid rubber even wheel ground to flatness, either pulled apart or shredded at every single seam. Even the metal brand tag, riveted to the fabric, has been violently ripped out like an eye from it’s socket. Customer Care? Major contradiction in terms. The experience wholly supports my theory of the world running on a Least-Common-Denominator System. The most “they” are permitted to offer is a $50 voucher as compensation. So why bother having a nice bag if they’re all treated like a shopping bag? The kicker: an emailed survey from DELTA asking for our feedback on their baggage service. Why do I have the feeling that our input won’t make it into the stats? In the words of Rainman, ” DELTA SUCKS.”

]]> By: admin http://www.kjernigan.com/my-letter-to-delta-airlines-ruined-vacation/comment-page-1/#comment-597 admin Mon, 16 Aug 2010 18:20:23 +0000 http://www.kjernigan.com/?p=128#comment-597 I went to their corporate website, as directed by the personnel at the airport, and officially filed my complaint. I was never made to feel assured that my complaint would EVER do any good by anybody at the airport or on their website for that matter and I was right, it didn't. I got the typical confirmation email, "your request has been received and will be reviewed by a customer support representative." To that I simply said, "blah." I even went so far as to email the support for their corporate blog, got no response or assistance their either. I got another email about a week later stating that my issue had been reviewed and my request for reimbursement had been denied. Yes, they booked a flight without a plane, then have mechanical issues on TWO planes which all ultimately costs me money, and Delta doesn't seem to think that I deserve any compensation. How helpful... While in the airport, waiting for one of the two planes to get fixed, I was issued 2 $100 travel vouchers good toward any Delta flight (as if I cared to fly with them ever again). In getting such a ridiculous offer, I asked to speak with a customer service manager, who also issued me another $200 in vouchers. Upon receiving my "your complaint doesn't matter to us" email, I called their customer service line AGAIN and was given - drum roll please - you guessed it - 2 more $100 vouchers ultimately giving me $600 in total voucher credits. That's all I ever got for our troubles - vouchers. No refunds for show tickets, not even the inkling of a sincere apology from anyone - ever. Again I say, I wish Delta nothing but the worst and I'll never, ever stand amazed when they file bankruptcy again. With service like that, it's no wonder they're in and out of bankruptcy court. My advice to you is to simply keep calling their customer service line, keep getting vouchers (you can use up to 3 vouchers towards the purchase of 1 ticket), and then use the vouchers for a free flight - that's what we ending up doing. You won't get any cash, just vouchers. And do your best to tell all your friends NOT to fly Delta, I tell this story so often the salesmen at the company where I work don't book Delta anymore. I went to their corporate website, as directed by the personnel at the airport, and officially filed my complaint. I was never made to feel assured that my complaint would EVER do any good by anybody at the airport or on their website for that matter and I was right, it didn’t. I got the typical confirmation email, “your request has been received and will be reviewed by a customer support representative.” To that I simply said, “blah.” I even went so far as to email the support for their corporate blog, got no response or assistance their either.

I got another email about a week later stating that my issue had been reviewed and my request for reimbursement had been denied. Yes, they booked a flight without a plane, then have mechanical issues on TWO planes which all ultimately costs me money, and Delta doesn’t seem to think that I deserve any compensation. How helpful…

While in the airport, waiting for one of the two planes to get fixed, I was issued 2 $100 travel vouchers good toward any Delta flight (as if I cared to fly with them ever again). In getting such a ridiculous offer, I asked to speak with a customer service manager, who also issued me another $200 in vouchers. Upon receiving my “your complaint doesn’t matter to us” email, I called their customer service line AGAIN and was given – drum roll please – you guessed it – 2 more $100 vouchers ultimately giving me $600 in total voucher credits.

That’s all I ever got for our troubles – vouchers. No refunds for show tickets, not even the inkling of a sincere apology from anyone – ever. Again I say, I wish Delta nothing but the worst and I’ll never, ever stand amazed when they file bankruptcy again. With service like that, it’s no wonder they’re in and out of bankruptcy court. My advice to you is to simply keep calling their customer service line, keep getting vouchers (you can use up to 3 vouchers towards the purchase of 1 ticket), and then use the vouchers for a free flight – that’s what we ending up doing. You won’t get any cash, just vouchers.

And do your best to tell all your friends NOT to fly Delta, I tell this story so often the salesmen at the company where I work don’t book Delta anymore.

]]> By: Lisa Emery http://www.kjernigan.com/my-letter-to-delta-airlines-ruined-vacation/comment-page-1/#comment-592 Lisa Emery Sun, 15 Aug 2010 18:00:47 +0000 http://www.kjernigan.com/?p=128#comment-592 Hi, We're in the process of filing our complaint with Delta...slightly different circumstances... But I just wanted to know...Did they eventually respond? and did their counter offer come even remotely close to the figure you had in mind? Hi,

We’re in the process of filing our complaint with Delta…slightly different circumstances…

But I just wanted to know…Did they eventually respond? and did their counter offer come even remotely close to the figure you had in mind?

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